Microsoft Dynamics 365
The next generation of business applications
Unleash your organization’s potential by breaking down data
silos to connect customers, products, people, and operations.
Announcing the Microsoft Business Applications releases
Learn how data and intelligence are front and center and the driving forces behind the latest Business Operation release.
Drive digital transformation with a new
approach to business applications
Break down silos created by
traditional enterprise resource planning (ERP) and customer relationship management (CRM)
solutions for a comprehensive view of your customers and operations.
Modern
Drive business results with next-generation, multi-channel applications that infuse artificial intelligence (AI), mixed reality, social, and mobile capabilities for rapid innovation
Unified
Enable people to do their best work by unifying relationships, processes, and data with comprehensive business operations connected through a common Microsoft cloud platform.
Intelligent
Achieve greater business outcomes with built-in intelligence and prescriptive guidance delivered by leading AI and analytics technologies.
Adaptable
Thrive as your business changes by extending existing applications, building new solutions, and integrating with other technologies on a flexible, scalable, and secure platform.
Explore business applications that integrate
seamlessly and connect with your existing systems
Dynamics 365 for Sales
Personalize relationships and increase sales.
Dynamics 365 AI for Sales
Sell smarter with AI-powered insights.
Dynamics 365 for Customer Service
Empower agents and exceed customer expectations.
Dynamics 365 AI for Customer Service
Improve service operations with AI-powered insights.
Dynamics 365 for Project Service Automation
Deliver projects on time and within budget.
Dynamics 365 for Field Service
Optimize resources and make technicians more efficient.
Dynamics 365 Remote Assist
Solve problems faster in context with mixed reality.
Dynamics 365 for Finance and Operations
Optimize finance, manufacturing, and supply chain management.
Dynamics 365 for Retail
Create personalized shopping experiences that unify digital, in-store, and back-office operations.
Attract
Win top talent.
Onboard
Enable employee success.
Core HR
Drive operational excellence.
Adobe Marketing Cloud
Deliver personalized, connected customer experiences with Dynamics 365 and Adobe.
Dynamics 365 for Marketing
Run multi-channel campaigns, nurture leads, and increase demand.
Dynamics 365 AI for Market Insights
Stay on top of market trends with AI-powered insights.
Microsoft Dynamics 365 Customer Engagement
Microsoft Dynamics CRM 365 Customer Engagement is designed for businesses looking for an all-in-one business management solution to streamline and connect business processes, improve customer interactions, and enable growth.
Customers are transforming with Dynamics 365
24 Hour Fitness builds trust and long-term relationships with millions of members using personalized marketing messages.
24 Hour Fitness builds trust and long-term relationships with millions of members using personalized marketing messages.
24 Hour Fitness builds trust and long-term relationships with millions of members using personalized marketing messages.
24 Hour Fitness builds trust and long-term relationships with millions of members using personalized marketing messages.
Explore other resources
Report
Forrester Wave: Sales Force Automation
Forrester Research
Forrester positions Microsoft as a Leader in their new Forrester Wave: Sales Force Automation Solutions.
Report
Global State of Customer Service
Microsoft
Customer expectations continue to rise. Find out what you can do to win their loyalty.
Blog
Accelerate your GDPR compliance
Microsoft
Learn how Microsoft is committed to safeguarding customer data and access GDPR resources.
Dynamics 365 for Sales Professional
- Core sales force automation (SFA)
Dynamics 365 for Sales Enterprise
- Industry-leading SFA with embedded intelligence and advanced customization capabilities
Customer Engagement Plan
- Dynamics 365 for Sales Enterprise, Marketing, Customer Service, Field Service, Project Service Automation
Microsoft Relationship Sales
- Dynamics 365 for Sales Enterprise + LinkedIn Sales Navigator
Dynamics 365 AI for Sales *
- Additional AI-driven insights embedded in Dynamics 365 for Sales