Microsoft Dynamic 365 Customer Service
Deliver fast, personalized service
Create positive experiences through any channel and on any device to exceed customer expectations.
Learn from every interaction
Continuously improve while reducing costs by using data and intelligence to transform how you provide service.
Innovate with AI-driven insights
Create virtual agents, empower managers with actionable insights, and guide agents to the right outcomes.
Deliver value at every touchpoint
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Guide agents to optimal outcomes
AI-driven insights guide agents to the right actions by surfacing relevant information exactly when they need it.
Resolve issues proactively
Avoid service and support issues with predictive care. Analyze data from connected devices and take action before warning signs become a problem.
Engage with customers on any channel or device
Make it easy to find answers through self-service, communities. Intelligently route cases from any channel to the right agent for quick resolution.
Learn from every interaction
Improve agent performance
Analyze contact center operations and agent interactions to improve customer engagement. Promote optimal behavior with individual games and team competition.
Speed onboarding and adoption
Quickly onboard new agents and keep them up to date on new features and identified best practices with tailored in-app learning.
Enable an agile support model
Optimize staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.
Learn From Interaction
Unify relationship data and processes with integration between LinkedIn Sales Navigator and Dynamics 365 for Sales, so sellers have the insights they need to build trust and easily manage relationships at scale. We will understand your business needs, collaborate with you on the scope of work, deliver a PoC and suggest what solution is best suited to your business.
Capture buying signals from social media
Provide insights that show relevant conversations to join and content to share, so sellers can seize opportunities to engage buyers on social media.
Increase sales effectiveness
Discover how Dynamics 365 for Customer Service can transform the way you do business Whether you want hands-on experience in a trial environment or a live demo by a solution expert, we’re here to help you explore and evaluate Dynamics 365 for Customer Service.
Motivate sellers
Energize your sellers with fun and exciting team-based sales contests. Improve sales performance and hold everyone accountable with a unique gamification solution that makes results highly visible.
Capture buying signals from social media
Provide insights that show relevant conversations to join and content to share, so sellers can seize opportunities to engage buyers on social media.
Dynamics 365 Modules
Be ready for growth through nimble, adaptable applications.
Dynamics for Sales
Have your team spend more time converting sales leads than be caught up with admin procedures. Get more from your investment.
Dynamics for Customer Service
Improve your customer experience. Exceed customers’ expectations by relying on predictable data and build stronger relationships.
Dynamics for Field Service
Optimise field service operations and delight customers with improved resource productivity and ROI.
Dynamics for Operations
Connect all your departments and processes and have better insight into your overall business performance.
Dynamics for Marketing
Stay ahead of the game with an integrated marketing approach which allows you to run several marketing campaigns across multiple channels.
Dynamics for Project Service Automation
Monitor the progress of your projects, collaborate more and proactively anticipate project needs.
Enable your Business with Microsoft Dynamics 365
Maximise organisation efficiency
Increase productivity
Maximise revenue opportunity