Dynamics 365 Field Service
Transform your service operations, deliver exceptional service, and improve customer experiences.
Overview
Optimize service operations
Transform your service operations with generative AI, the Internet of Things (IoT), and mixed reality
Benefit from self-service scheduling
Gain visibility into appointments in real time via the customer portal, built on Microsoft Power Apps.
Automate communication
Keep your customers informed with automated service reminders and notifications via email and text messaging.
Provide post engagement
Gain customer insights by sending automated, personalized surveys after completing field service calls.
Boost Technicians' effeciency
Ask Copilot in Field Service to search lengthy product manuals and find relevant answers to resolve issues faster.
Remain in the flow of work
Share links to work orders that automatically expand to show key details in Microsoft Teams.
Quickly resolves issues remotely
Initiate Dynamics 365 Guides step-by-step instructions, or solve problems in real time with Dynamics 365 Remote Assist.
Enhance Productivity with Copilot
Interact with Copilot to find pertinent information about work orders using natural language.
Streamline work order management
Generate a response to customers with Copilot for Field Service in Outlook, summarizing key details and next steps.
Build a comprehensive view
Create seamless financial and inventory data flow between Field Service and Dynamics 365 Business Central.
Optimize technician schedules throughout the workday with an interactive agent
Explore how our Scheduling Operations Agent enables dispatchers to quickly and easily optimize schedules for technicians as conditions change throughout the workday.
PRICING
Dynamics 365 Field Service pricing
Dynamics 365 Field Service
Get complete field service management, including step-by-step guides and remote expert assistance.
$65.00
user/month
Dynamics 365 Field Service Contractor
Seamlessly assign and manage external frontline technicians.
$105.00
user/month
"The built-in intelligent features have helped significantly in boosting our conversion rates and improving sales productivity."
Srividhya VS, Global Head, Sales Effectiveness and Enablement, Infosys
10%
Lead creation improvement YOY
